Pauanui Beach Realty Ltd is a licensed agent under the REAA (Real Estate Agents Act) 2008 and a member of REINZ.
Every precaution has been taken to establish the accuracy of the material herein. Prospective purchasers should not confine themselves to the contents but should make their own enquiries to satisfy themselves in all respects. Pauanui Beach Realty Ltd will not accept any responsibility should any details prove to be incomplete or incorrect. All references to "agents" are strictly for ease of clarification and that they are all officially "sales consultants".
Protecting your information is important to us. If you submit information to Pauanui Beach Realty by either by electronic form or via email, we will collect that information and use it for the purposes for which you have provided it.
In addition, we may use your information to provide you with special offers, information about services, and special promotions that we think may interest you. If you do not want to receive this information, you can let us know by sending an email to firstname.lastname@example.org, writing to us at P.O Box 412, Pauanui Beach, 3546 or by calling us on +64 7 864 8285. Please provide us with your details including name, address, and contact number and indicate if you do not wish to receive any more promotional material.
Personal information about you and your business with Pauanui Beach Realty is only accessible by you and by our agents and staff who also must use a password, and are bound to safeguard the information and access it only for approved business purposes.
Our agents and salespersons are bound by the Real Estate Agents Act required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations. As required under the rules, Pauanui Beach Realty has an in-house Complaints and Disputes Resolution Procedure (see below).
Complaints and Dispute Resolution Procedures
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
STEP 1: Call us and speak to our manager Alison Marks ph 021 974 203 email@example.com Tell the manager who you are complaining about and what your concerns are. Let the manager know what you would like done about your complaint.
STEP 2: The manager may ask you to put your complaint in writing so she can investigate it. The manager will need a brief period of time to talk to the team members involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response we might ask you to meet with members of our team to discuss the complaint and try to agree a resolution.
STEP 3: If we are unable to come to an agreed resolution after a meeting, or if you don’t wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
STEP 4: If you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest another way of resolving your complaint.
STEP 5: If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.
STEP 6:If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.
Remember you can still make a complaint to the Real Estate Agents Authority in the first instance and, even if you use these procedures, you can still make a complaint to the Real Estate Agents Authority at any time.